Jim responded right away and came that day to review my needs. I needed the service done as soon as possible and Jim worked me in around other, larger jobs he had in the area. Although it was a relatively small job, he was attentive, updated me often on when they would be in to do the job. His workers were excellent. The comments that I like best from people who have seen his work is that the rails look like they have always been there. They blend in that well with the style of the house. My only complaint is that his workers were not as punctual as I might have wanted. Because I was moving from home to the hospital and back everyday, I was pretty focused on time. The workers often arrived 30-45 minutes late. However, they worked as long as they needed to to complete the job. I was not disappointed in the least with the quality of the workmanship or the clean up after the job was done. I also might not have been so picky about the time if the circumstances had been different!